FYP - AI Powered ERP Help Desk Bot
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Summary
Developed a comprehensive conversational AI system designed to integrate with an ERP Help Desk, leveraging natural language processing and robust knowledge base management.
About
Software Engineer specializing in AI-powered solutions, with hands-on experience in developing ERP help desk systems and intelligent chatbots using Python, C++, and SQL. Proven ability to leverage machine learning and NLP for robust intent recognition and knowledge base management, delivering efficient, user-focused software solutions that enhance operational efficiency and user experience.
Work
DEVISIC PVT LTD
|Software Developer
Rawalpindi, Punjab, Pakistan
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Summary
Led the development of an AI-powered ERP Help Desk system, enhancing user support and operational workflows through intelligent chatbot interactions and robust knowledge base management.
Highlights
Developed an AI-powered ERP Help Desk system to efficiently address user queries and streamline workflows, significantly improving support resolution processes.
Implemented advanced NLP-based intent recognition and response handling for intelligent chatbot interactions, achieving accurate and contextually relevant user support.
Structured and maintained a comprehensive knowledge base, including detailed documentation and training content, ensuring up-to-date and accessible information for system users.
Integrated the AI help desk seamlessly into the existing ERP dashboard and rigorously tested system responses, ensuring robust functionality and data consistency.
Collaborated effectively with cross-functional team members to iteratively improve system accuracy, usability, and overall performance, contributing to a user-centric solution.
APPINSNAP (PRIVATE) LIMITED
|Java Intern
Islamabad, ICT, Pakistan
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Summary
Contributed to Java-based application development and debugging, gaining practical exposure to the software development lifecycle and collaborative team environments.
Highlights
Assisted in Java-based application development and debugging, contributing to the successful implementation of new functionalities and system enhancements.
Supported senior developers in implementing complex application features and resolving identified technical issues, ensuring code quality and system stability.
Gained practical exposure to the end-to-end software development lifecycle (SDLC), from conceptualization and design to deployment and testing.
Collaborated effectively within a development team, utilizing version control and agile practices to deliver project components efficiently and on schedule.
Education
Islamabad, ICT, Pakistan
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BS Software Engineering
Software Engineering
Grade: Level in EQF: 6
Courses
Data Structures and Algorithms
Object-Oriented Programming
Database Management Systems
Operating Systems
Software Design and Architecture
Machine Learning
Natural Language Processing
Punjab Group of Colleges (Morgah)
Rawalpindi, Punjab, Pakistan
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HSSC
Pre-Engineering/Science
Grade: Level in EQF: 5
SLS Montessori and High School
Rawalpindi, Punjab, Pakistan
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SSC
General Studies
Grade: Level in EQF: 4
Languages
English
Skills
Programming Languages
Python, C++, SQL, Java.
Tools & Platforms
Microsoft Office (Word, Excel, PowerPoint), Google Colab, IntelliJ IDEA, Unity, Enterprise Architect, Jira, Macromedia Fireworks, Canva.
Soft Skills
Problem Solving, Adaptability, Leadership & Teamwork, Time Management, Collaboration, Communication.
AI & Machine Learning
Machine Learning, Natural Language Processing (NLP), Model Training & Evaluation, Data Cleaning & Preprocessing, Data Normalization, Conversational AI.
Projects
Credit Card Fraud Detection
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Summary
Applied various machine learning techniques to develop a robust model for identifying fraudulent credit card transactions.
Sorting Visualizer
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Summary
Developed an interactive visualization tool to demonstrate the mechanics and efficiency of various sorting algorithms.
Unity Game ("Free the Pet")
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Summary
Designed and developed a complete game titled "Free the Pet" using the Unity game engine, showcasing game development skills.
Police Record Management System
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Summary
Developed a database-driven system for managing police records, focusing on efficient data storage, retrieval, and security.